Returns are quick and easy
You can return goods purchased online within 30 days of delivery. Returns must first be registered online in the return portal. The goods must be unworn, undamaged and complete. Exchanges are not possible – if you'd like a different size or a different item, please place a new order.
Procedure:
Register your return online in the return portal and select the items you want to return. Then just follow the instructions the guide shows you, which we'll also send you by email. They tell you what to put in the box and how to send the parcel back.
We'll refund you once the return has been processed at our warehouse (within 14 days of the return), using the method you chose. You'll usually see the money within 5 days of processing. If you use the carrier we offer you, we'll deduct a return fee of €2.50 from the refunded amount.
Did you receive the wrong item, or goods that are damaged or otherwise defective? Then it's not a return but a complaint – please fill in a complaint, where you can attach photos of the defect straight away. We'll assess it faster than if you send the goods back as a return. If anything is unclear, write to us at [email protected].